Returns & Exchanges
At Vegetal Shop, we want you to be completely satisfied with your botanical beauty purchases. If a product does not meet your expectations, you can return or exchange it within 30 days of receipt provided it remains in its original, unopened packaging.
Initiate Your Request
Contact our customer support team via email with your order number and the reason for the return to receive a Return Authorization number.
Secure Packaging
Safely place the unused items back into their original box, ensuring all protective seals are intact to prevent damage during transit.
Ship the Items
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing